> ## Content Index > Fetch the complete content index at: https://blog.addpipe.com/llms.txt > Use this file to discover other available public pages before exploring further. # Significant Updates to Pipe’s Terms of Service [2025] - URL: https://blog.addpipe.com/pipe-terms-of-service-october-30th-2025/ - Published: 2025-10-15T12:30:46.000Z - Updated: 2026-05-21T07:59:44.000Z - Author: Alexandru - Tags: Product Updates, #Import 2026-05-22 13:18 ### Important Update: We're Launching New, Comprehensive Terms of Service At Pipe, we believe in clear, transparent communication. That also applies to the legal terms that govern your use of our [video, audio, and screen recording platform](https://addpipe.com/). As our company and service offerings have grown - and to ensure we meet the highest standards of legal clarity and compliance - we have made significant updates to our [Terms of Service](https://addpipe.com/terms/) (TOS). The new TOS, which replace our previous version ([the v2 March 7th, 2022 version](https://addpipe.com/terms/terms-march-7th-2022/)), will take effect on: - October 15th, 2025 for new accounts (they will agree to the new version [on sign up](https://dashboard.addpipe.com/signup)) - October 30th for existing accounts (they have 14 days to oppose) We encourage all users to review the [full new TOS](https://addpipe.com/terms/terms-october-30th-2025/), but we’ve outlined the key changes below to help you understand what's different. ### What’s New: A Focus on Clarity, Flexibility, and User Roles The new Terms of Service is a significant structural upgrade. It's a more detailed, robust, and professional document that better reflects the modern B2B SaaS environment. #### 1\. Clearer Financials and Refund Policies We've improved the clarity around billing and payments: - **Merchant of Record Clarification:** We now explicitly detail the two ways you can pay: through **Paddle** (our authorized reseller who handles billing, taxes, and chargebacks) or via a **Directly Invoiced Subscription** (common for enterprise clients). - **Refund Exceptions:** While subscriptions remain non-refundable, we’ve added clear exceptions. You may now receive a refund if required by law, or if you cancel due to our uncured material breach or a **material change** (a defined term) to the TOS. - **Pricing Changes:** We have reinforced the guarantee that we will provide **14 days' notice** for any price changes. If a material change to the TOS (e.g., a fee increase) substantially harms you, you have the right to cancel your subscription and receive a **pro-rata refund** for any prepaid, unused time. #### 2\. Introducing Clear Rules for All User Types As many customers use Pipe within a team and with their own customers, we've formalized how different users interact with your account: - **Defined User Roles:** We've introduced definitions for **Invited Users** (people you grant access to your account/content) and **End Users** (people making recordings using a Pipe widget on your website). - **Account Owner Responsibility:** The Account Owner is responsible for all activity under the account, including ensuring that all Invited Users comply with the TOS. #### 3\. New Fair Use Policy for Bandwidth To ensure reliable service for all customers, we've updated and clarified our bandwidth policy with clear, quantifiable limits: - **Clear Bandwidth Thresholds:** The old, vague limit is replaced with a new definition of **Bandwidth Excess Use**: exceeding **50 GB per month OR 200% of the average monthly usage** for your plan. - **Overage Charges:** If you exceed this threshold, we reserve the right to apply a charge equivalent to **twice the incremental bandwidth costs** we incur (this happened only once or twice in the company's existence). #### 4\. Clearer Data Retention After Cancellation We’ve updated our retention timeline to match what happens (technically): - **28-Day Grace Period:** After your **Trial expires** or your **paid Subscription ends**, we will now retain most of your **Customer Content for up to 28 days**. This gives you a clear window to re-subscribe and export any necessary data. After this period, most of the content is permanently deleted from active systems. #### 5\. Explicit Consumer and Legal Compliance We’ve strengthened our commitment to legal compliance with new sections: - **European Consumer Rights:** We’ve added a specific clause (Section 7) addressing the EU/EEA 14-day right of withdrawal in relation to us and Paddle, our merchant of record. We've clarified that, when purchasing directly from us, **starting to use the service** constitutes consent to immediate performance and waives the right of withdrawal, as is common for digital content services. - **Prohibited Content:** A highly detailed section (Section 8) is dedicated to defining and prohibiting **Forbidden Content** (e.g., hate speech, malicious code, illegal material), giving us clearer grounds to protect our platform and community. - **Export Control:** We've included a new section on **Export Control and Sanctions Compliance** to meet international regulatory requirements, ensuring our service is not used by or in sanctioned jurisdictions. ### What You Need to Do If you already have a Pipe account and continue to use Pipe Services on or after **October 30th, 2025**, you will be deemed to have accepted the [new Terms of Service](https://addpipe.com/terms/terms-october-30th-2025/). - **Review the full document:** You can read the new Terms of Service in its entirety at . - **Questions:** If you have any questions about these updates, please [reach out to us](https://addpipe.com/contact/). Thank you for being a valued Pipe customer. We’re excited to continue providing you with the best video, audio, and screen recording service.