Changes to Sub-processors

In light of the Schrems II decision from last year, which invalidated Privacy Shield, we're adding Hetzner (Germany) and Scaleway S.A.S. (France) as sub-processors. We plan to use Hetzner to host most of our infrastructure in the EU (instead of DigitalOcean), while Scaleway will be used to store recordings long term for our upcoming eu2 region.

We will continue to use existing sub-processors (DigitalOcean and AWS), but mainly for our non-EU regions.

Other changes to the sub-processors list in our DPA:

As per our current DPA:

10.1 Pipe shall (i) provide an up-to-date list of the Sub-processors it has appointed upon written request from Customer; and (ii) notify Customer (for which email shall suffice) if it adds or removes Sub-processors at least 10 days prior to any such changes.
10.2 Customer may object in writing to Pipe’s appointment of a new Sub-processor within five (5) calendar days of such notice, provided that such objection is based on reasonable grounds relating to data protection. In such event, the parties shall discuss such concerns in good faith with a view to achieving resolution. If this is not possible, Customer may suspend or terminate the Agreement (without prejudice to any fees incurred by Customer prior to suspension or termination).

Here's the complete updated list of sub-processors. A new version of the DPA document is available which contains the new list.

Entity Name 

Corporate Location 

Amazon Web Services EMEA SARL


DigitalOcean LLC

New York, USA

Yellow Space SRL

Bucharest, Romania

Webdev SRL

Bucharest, Romania

Hetzner Online GmbH

Gunzenhausen, Germany

Scaleway S.A.S.

Paris, France

You can object in writing to .

Changes to Sub-processors
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